Its time to tell you about another of our customers. Andy Crawford from Leeds contacted us around a month ago and was more than happy to share his story.

Andy purchased a new (09) VW Golf from his local VW dealership, he was told be the salesman that an iPod integration kit was included in the price of the vehicle. Andy was delighted as he was also looking at a Renault Megane which didn’t have the option for iPod Integration, hearing this news tipped the decision towards the VW. Andy drives alot for his job and can average 200 miles a day in some weeks. He ordered and eagerly waited for his new car to arrive.

3 weeks later he got the call to collect his car and swiftly popped down to the VW Dealer. He was delighted with the car in every aspect but within a few hours (after playing with all the gadgets and getting used to it) he got around to testing the iPod kit. To Andy’s disbelief the only visible iPod connection was just a 3.5mm jack in the glove box. He scoured the vehicle manual and couldn’t find any information so he called the dealer and was told that the 3.5mm jack was the iPod Integration kit that he was promised. Andy pointed out that 3.5mm jacks cannot integrate an iPod with a stereo, it can only provide a simple audio signal. He was after hoping that his iPod would stay charged and have the ability to be controlled from the car stereo.

After a 30 minute conversation the VW Dealer finally decided to offer an integrated iPod solution to Andy for free of charge. The car was booked in and the iPod kit was installed. It turns out that the kit they were installing was a very poor, very old version of a Dension In Car iPod kit (infact, one of the very first versions produced nearly 8 years ago). It wouldn’t charge his iPod, it would only map 5 playlists on the stereo (he couldn’t control it via albums, artists, tracks or any other means), he couldn’t revert the controls back to the iPod, the kit didn’t send track information (ID3 tagging) to the stereo. All in all, Andy wasn’t happy!

We received a call at 3:30pm on a Friday from Andy, our first contact with him. He asked what could be done and if any of the features he wanted were possible. We confirmed that ALL the features were possible & infact very simple. He could even install the kit himself easily. Andy ordered & we received a call on Monday morning from Andy. Andy received the kit on Saturday at 8am, had it installed by 9am and all the features he was after worked just as he had hoped.

Andy was just another happy customer of iPodCarKitDirect. If you want iPod integration or an In Car iPod then give us a call, see what see can do for you! ]]> http://www.incar-blog.com/2009/09/23/customer-case-study-vw-ipod-car-kit/feed/ 0 http://www.incar-blog.com/2009/09/21/dice-finish-the-design-of-their-new-look-website/ http://www.incar-blog.com/2009/09/21/dice-finish-the-design-of-their-new-look-website/#comments Mon, 21 Sep 2009 12:25:28 +0000 info http://www.incar-blog.com/?p=279

Since iPod Car Kit Direct introduced Dice to the UK last year Dice have come on leaps and bounds. We always knew they had huge potential!

They have just finished the last touches on their new look website which can be seen here;

http://diceelectronics.com/index.php/

Dice (Dice Silverline) are fastly becoming the worlds most prestigious iPod Car Kit manufacturers along the side of Dension (who make the Dension gateway 100, gateway 300, gateway 500 (which replace the Ice Link Plus a year or so ago)). If you want an in car iPod then this really is the way to go!

Check out the new Dice site and contact us if you need any information.