Its time to tell you about another of our customers. Andy Crawford from Leeds contacted us around a month ago and was more than happy to share his story.

Andy purchased a new (09) VW Golf from his local VW dealership, he was told be the salesman that an iPod integration kit was included in the price of the vehicle. Andy was delighted as he was also looking at a Renault Megane which didn’t have the option for iPod Integration, hearing this news tipped the decision towards the VW. Andy drives alot for his job and can average 200 miles a day in some weeks. He ordered and eagerly waited for his new car to arrive.

3 weeks later he got the call to collect his car and swiftly popped down to the VW Dealer. He was delighted with the car in every aspect but within a few hours (after playing with all the gadgets and getting used to it) he got around to testing the iPod kit. To Andy’s disbelief the only visible iPod connection was just a 3.5mm jack in the glove box. He scoured the vehicle manual and couldn’t find any information so he called the dealer and was told that the 3.5mm jack was the iPod Integration kit that he was promised. Andy pointed out that 3.5mm jacks cannot integrate an iPod with a stereo, it can only provide a simple audio signal. He was after hoping that his iPod would stay charged and have the ability to be controlled from the car stereo.

After a 30 minute conversation the VW Dealer finally decided to offer an integrated iPod solution to Andy for free of charge. The car was booked in and the iPod kit was installed. It turns out that the kit they were installing was a very poor, very old version of a Dension In Car iPod kit (infact, one of the very first versions produced nearly 8 years ago). It wouldn’t charge his iPod, it would only map 5 playlists on the stereo (he couldn’t control it via albums, artists, tracks or any other means), he couldn’t revert the controls back to the iPod, the kit didn’t send track information (ID3 tagging) to the stereo. All in all, Andy wasn’t happy!

We received a call at 3:30pm on a Friday from Andy, our first contact with him. He asked what could be done and if any of the features he wanted were possible. We confirmed that ALL the features were possible & infact very simple. He could even install the kit himself easily. Andy ordered & we received a call on Monday morning from Andy. Andy received the kit on Saturday at 8am, had it installed by 9am and all the features he was after worked just as he had hoped.

Andy was just another happy customer of iPodCarKitDirect. If you want iPod integration or an In Car iPod then give us a call, see what see can do for you! ]]> http://www.incar-blog.com/2009/09/23/customer-case-study-vw-ipod-car-kit/feed/ 0 http://www.incar-blog.com/2009/08/12/customer-case-study-ipod-car-kit-direct-vs-dealer/ http://www.incar-blog.com/2009/08/12/customer-case-study-ipod-car-kit-direct-vs-dealer/#comments Wed, 12 Aug 2009 10:36:32 +0000 info http://www.incar-blog.com/2009/08/12/customer-case-study-ipod-car-kit-direct-vs-dealer/ We were contacted by a customer at the start of this month who was desperate to get his iPod working in his car. He had already been given false information by 4 companies and he saw his only logical route to be through his dealer (who you would expect knew his car and its options inside out & back to front). £1400 and two weeks (without his car) later, the only thing that he had extra to before his vehicle went over to his dealer was an even bigger headache!

The dealer had sold him a kit for nearly triple the price that we charge (we charge £140, the dealer charged £400) and then charged a whopping £1000 for installation which took an entire two weeks! When this was complete it turned out that the iPod car kit didnt even work! He took it back and had it tested, they agreed to swap it over. Still no joy! In the end, 3 kits were tested and none worked. Our customer managed to get his £400 back for the iPod Car Kit but they wouldnt pay up for the installation costs. This has obviously left sour grapes in the mouth of the customer who was understandably very annoyed. This is where iPod Car Kit Direct come in, proving that we are a long way ahead of the game when it comes to getting an In Car iPod.

We had a call around 9:15am asking if we could offer any advice. We obviously knew the vehicle very well having successfully integrated around 5000 iPod Car Kits into thus far. We knew exactly what the issue was and suggested we could sell the Dension Gateway 100 kit at £140 and install it for £50. Our installers went over to our customers place of work two days later and installed the kit within 1 hour. Fully tested and fully working.

Needless to say that our customer was extremely pleased that he could now play his iPod in his car. He is also pursuing the lost £1000 with trading standards and is very close to a happy ending.

This story goes to show that there really is no replacement for expereince. We dont like blowing our own trumpets but we have twice the experience than any of our competitors and have ben the only company to have been dealing with iPod Car Kits since the very first iPod Car Kit was designed.

The Dice Video cradle is also expected to be available soon, allowing videos to be played on external screens

In Addition to this, the release of the Dice Video Cradle is immanent allowing you to view all the videos on your iPod